Terms and conditions

TERMS AND CONDITIONS

PREAMBLE

These terms and conditions govern your use of our website https://geraldineosorio.com . By accessing and using this website, you agree to comply with and be bound by these terms and conditions.

We recommend that you read this document carefully, as by browsing our website or purchasing any of our products, you fully accept the conditions set forth below. If you do not agree with any of these terms, please do not use this site.

MODIFICATIONS TO THE AGREEMENT

GERALDINE OSORIO reserves the right to modify these terms and conditions at any time without prior notice. Your continued use of this website after such changes constitutes your acceptance of the revised terms and conditions. Changes will become effective five business days after their posting.

INTELLECTUAL PROPERTY

The content of this website, including, but not limited to, text, graphics, logos, images, and software, is protected by intellectual property laws and other proprietary rights. Unauthorized use of such content may violate copyright laws and other regulations. The content of this website may not be reproduced, distributed, transmitted, displayed, sold, licensed, or otherwise exploited for any purpose without the prior written consent of the owners of GERALDINE OSORIO .

PERMITTED USE

This website is provided solely for your personal, non-commercial use. You may not use this website in any manner that could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of the website.

PRICES, PAYMENT METHODS AND PAYMENT

Products on our website can be paid for as indicated in our checkout. The prices indicated on the GERALDINE OSORIO website at the time of the order will apply. Prices on our website are subject to change.

Prices on our national website are in Colombian pesos, and prices on our international website (United States, Mexico, and all other countries) are in US dollars.

GERALDINE OSORIO has implemented a secure payment system for all orders placed on our website. The transaction will be considered complete when the order confirmation is sent to the email address registered at the time of purchase. If payment is rejected by the bank, the order will be automatically canceled, releasing GERALDINE OSORIO from any liability.

PROMOTIONS

If discount coupons are offered, the coupon value, minimum purchase amount required for their application, and validity dates will be specified. Coupons cannot be combined with other promotions and are limited to one use per customer.

These terms and conditions set forth the entire agreement between the user and Geraldine Osorio . Any waiver must be in writing. If any provision is deemed invalid, the remaining provisions will remain in effect. Your continued use of the site after changes constitutes acceptance of those changes.

PRIVACY POLICIES

GERALDINE OSORIO wishes to inform you that this Privacy Policy applies to the processing of your personal data collected when you access, use, and browse the website www.geraldineosorio.com (hereinafter, "the site"). By interacting with, using, or browsing the site, as well as by voluntarily providing your personal data when enabled on the site ("User"), we understand that you grant your consent and acceptance of the terms of this Policy. We invite you to carefully review its contents.

For all purposes of processing personal data described in this document, the person responsible for it, in accordance with the definition established in Law 1581 of 2012, will be GERALDINE OSORIO , domiciled at Avenida 9A Norte No. 13N - 32 Cali, Colombia with telephone number 317-815-5896 , contact email hola@geraldineosorio.com .

This document was prepared taking into account the provisions of Law 1581 of 2012 "Which establishes general provisions for the protection of personal data" and Decree 1377 of 2013 "Which partially regulates Law 1581 of 2012" which aim to "Develop the constitutional right of all persons to know, update and rectify the information collected about them in databases or files, and other constitutional rights, freedoms and guarantees referred to in Article 15 of the Political Constitution; as well as the right to information enshrined in Article 20 thereof."

In compliance with current Colombian regulations, we provide relevant information regarding the legitimate processing of the personal data collected below:

2.1 COLLECTION OF USER PERSONAL DATA

The User's personal data may be collected through the Site, upon registration and account opening, in order to participate in promotions, contests, or purchase products using the e-commerce tools made available. To this end, upon registration, the User expressly authorizes the processing of their personal data in accordance with the authorization text provided, the acceptance of which is a necessary step for creating an account on the Site.

Personal data may include name, ID number, email address, telephone number, city, date of birth, and other information, such as consumer habits. The personal data processed will be private or semi-private, as appropriate. Sensitive personal data, as well as personal data of minors, are expressly excluded from the collection. The personal data collected will be included in databases owned by GERALDINE OSORIO and will be used for the purposes set forth in this Policy.

2.2 PURPOSE OF THE PROCESSING OF PERSONAL DATA

The processing of personal data will be carried out for the purpose of carrying out, through any means, marketing, promotion, advertising, technical support, marketing, service improvement, inquiries, control, enabling payment methods, commercial and consumer assistance, service and technical support for products and services, as well as any other activities related to the current and future products and services of GERALDINE OSORIO . Notwithstanding the foregoing, the User may always request that emails be stopped from being sent. Likewise, personal data provided or obtained by GERALDINE OSORIO may be processed, collected, stored, used, and updated, primarily to make it possible to provide its services, for the accounting records that may be required, and for reporting to control and surveillance authorities. Likewise, personal data will be used for administrative, commercial, and advertising purposes, and for contact with the owners of these.

Likewise, the User authorizes the transfer, communication, transfer, and/or transmission, or assignment of personal data and databases to third parties, whether Controllers or Processors, at national or international level, in accordance with GERALDINE OSORIO 's business needs. To this end, the User expressly authorizes the international transfer of their personal data.

GERALDINE OSORIO undertakes that the information obtained from users will not be shared with companies or third parties that have no direct link to GERALDINE OSORIO.

SECURITY MEASURES

GERALDINE OSORIO has adopted technical, human resources, and administrative measures to ensure the security of personal data, preventing its alteration, loss, unauthorized or fraudulent access, or consultation. GERALDINE OSORIO maintains mandatory security protocols for personnel with access to personal data and information systems, in order to guarantee the security and confidentiality of processing.

2.4 RIGHTS OF THE HOLDERS

In accordance with Law 1581 of 2012, Users as holders of personal data have the following rights:

a) To know, update, and rectify your personal data with the data controllers or data processors. This right may be exercised, among others, with respect to data that is partial, inaccurate, incomplete, fragmented, misleading, or whose processing is expressly prohibited or unauthorized.

b) Request proof of the authorization granted to the data controller, except when expressly exempted as a requirement for processing, in accordance with the provisions of Article 10 of Law 1581 of 2012.

c) Be informed by the data controller or the data processor, upon request, regarding the use that has been given to your personal data.

d) Submit complaints to the Superintendency of Industry and Commerce for violations of the provisions of Law 1581 of 2012 and other regulations that modify, add to or complement it.

e) Revoke authorization and/or request the deletion of data at any time at your discretion.

f) Access free of charge to your personal data that has been processed, all in compliance with current legal procedures.

2.5 EXERCISE OF RIGHTS AND CLAIMS

The exercise of rights, requests, queries and claims can be made to GERALDINE OSORIO by means of a written letter filed at the main office of GERALDINE OSORIO or by email hola@geraldineosorio.com .

This Policy is effective from June 2024, any substantial changes will be duly reported by GERALDINE OSORIO .